Els Bruggeman is Head of Policy and Enforcement at Euroconsumers, a leading consumer cluster that gathers five national consumer organisations: Test Achats (Belgium), Altroconsumo (Italy), OCU (Spain), Deco Proteste (Porugal) and Proteste (Brazil).

Together they represent almost one and a half million consumers. Based at Test Achats, Els is responsible for the coordination of all policy related issues, with a specific focus on digital and sustainability, and the joint enforcement cases, e.g. the class actions against Volkswagen (Dieselgate) and Apple (premature obsolescence) that were launched in Belgium, Italy, Spain and Portugal.

Els joined the consumer movement in 2014 when she started working as EU Public Affairs advisor for the Belgian consumer organisation Test Achats/Test Aankoop. Before she was active for more than 10 years in the political world, both as policy advisor and spokesperson i.a. for the Belgian minister of consumer protection.

Els Bruggeman has master degrees in both History and Law, and advanced masters in International Politics and Conflict & Development Studies. She is a member of the Executive Board of BEUC, the European Consumer Organisation.

Thyme is a policy analyst within the Organisation for Economic Co-operation & Development’s (OECD) Science, Technology & Innovation Directorate where she works on consumer protection and product safety issues relating to the digital economy. Her work focuses on e-commerce and new technologies, including artificial intelligence and the internet of things, as well as how consumer behavioural insights can inform better consumer policy and product recall design.

Prior to joining the OECD, Thyme was a senior lawyer at the Australian Competition and Consumer Commission where she practiced across all areas of competition and consumer law.

Christoph Busch is a Full Professor of Law at the University of Osnabrück and the Managing Director of the European Legal Studies Institute at Osnabrück. Additionally, he is an Affiliated Fellow at the Yale Information Society Project at Yale Law School.   His research interests include EU law, consumer law, contract law and unfair commercial practices with a particular focus on the platform economy, digital services, and algorithmic regulation. His comparative research on platform regulation and consumer law focuses on the EU, the US, China, Japan and Korea.   Christoph Busch is a member of the European Commission's Expert Group for the EU Observatory on the Online Platform Economy, which provides expert advice to DG CNECT on EU platform regulation. In addition, in 2021 he was appointed by the European Commission (DG JUST) as a member of the Consumer Policy Advisory Group, which is the Commission's main forum to consult with stakeholders on EU consumer policy.   He regularly provides expert advice on platform regulation and consumer law for national authorities including the Korean Consumer Agency, the Japanese Cabinet Office, the German Ministry of Economic Affairs, and the Swiss Office of Communications. He is a Fellow and Council Member of the European Law Institute (ELI) and co-chair of the ELI Digital Law Group. He is also a founding co-editor of the Journal of European Consumer and Market Law (EuCML) and a member of the editorial board of the Journal of Consumer Policy (JConsPol).